Terms and Condition
When you purchase from the site, you agree to stick to all terms and conditions mentioned on this page
Read carefully before using the service. If you do not agree (or are unable to comply with) any the terms and conditions, please feel free to contact us before using our services.
Return of purchases or exchange, and the right to a refund:
- You are entitled to return purchases if you wish, ( we have no refunds) within (14) days from the date you received your order. The basic shipping cost (from the store to your home) will be deducted (the shipping cost is according to the country. See the shipping and return fees) in addition to the cost of the reverse shipping from your home to the store (the standard shipping cost differs from the reverse shipping cost - see shipping and return charges)
- The company is responsible for the safety of the product from the moment of shipment until receipt, so be sure to inform the company within 48 hours from the date of receipt if there is a defect or failure in the product.
- After 48 hours of receipt, the company has the right to decide if the defect occurred before or after receiving the shipment.
- If you want to buy one product from the order and return the rest of the products, only the cost of the reverse shipping will be deducted (from the customer's home to the store).
- In some countries, you get the free shipping advantage within the value of a certain invoice. In case the order is returned, the cost of the basic shipping and the reverse shipping will be deducted. If the invoice is still within the limit that allows you to obtain free shipping, only the reverse shipping fees will be deducted.
- When returning products to the store, products are checked to be proved that they have not been used and worn, or that there are no defects, makeup, odors, or perfumes or failure of using
- We try our best to provide the customer with accurate information regarding product prices. However, mistakes may occur sometimes. For example, some products are incorrectly priced. In this case, we reject and cancel the order, and we will try to contact you immediately and inform you of that.
- If the delivery fails, due writing a wrong address , a mistake in writing the address, or a wrong recipient name, additional shipping fees will be chared.
- You can order the product through the website or the application and choose the option to collect it directly from the store.
- We work meticulously at Levant Swan, trying to provide the customer with the most accurate details of the product regarding colors, length or sizes.
- There is a possibility of 4 cm difference in the size of the product. This is mentioned according to the customer's size details.
- So our customer team is ready to help you choose the right size for you personally by sending more details to help determine your size.
- or by sending the question via WhatsApp message.
- It is necessary to send by e-mail a number, name or picture of the product
- It should be noted here that you will receive a response by responding to your message, either via e-mail or via the WhatsApp service.
- In order to help you choose the ideal size for you, you can send the following information with the product number / name or product image: